LightLink User Documents
Installation Guides are procedural documents with step-by-step installation of LightLink products.
User Guides & Training Workbook
The User Guides and Training Workbook provide detailed explanation for use of LightLink products.
- Administrator User Guide
- Security Manager User Guide
- System Manager User Guide
- LightLink Training Workbook
LightLink Solution Guides are focused documents covering common workflows that are not covered in Training Workbooks or User Guides.
- Data Analysis Data Source Manager Solution Guide
- Data Analysis Functions and Operators Solution Guide
- Data Field Expression Solution Guide
- Desktop and OnTrack Time Zone Solution Guide
- Log Viewer Solution Guide
- Middleware Remote Database Solution Guide
- Migration Process Solution Guide
- Symantec Endpoint Protection Solution Guide
LightLink Data Source Documents
Data Source Product Profiles
The Product Profiles provide high level overviews for potential customers about the various data sources to which LightLink can connect.
- Avaya Aura Call Center Elite CMS Product Profile
- Avaya Aura Contact Center RTD Product Profile
- Cisco UCC Enterprise Product Profile
- Cisco UCC Express Product Profile (coming soon)
- Email Output Product Profile
- Enterprise Data Sources Product Profile (includes RSS/XML, Universal/ODBC database, standard record stream, CSV)
- Five9 Product Profile
- Genesys Product Profile (coming soon)
- ININ CIC 4.0 Product Profile (coming soon)
- Life Safety XML Product Profile
Data Source Installation Guides
These Installation Guides include overviews of each data source as well as detailed prerequisites and installation steps.
- Avaya Aura Call Center Elite CMS Data Source Installation Guide
- Avaya Aura Contact Center RTD Data Source Installation Guide
- Cisco UCC Enterprise Data Source Installation Guide
- Cisco UCC Express Data Source Installation Guide (coming soon)
- Genesys Data Source Installation Guide (coming soon)
- ININ Data Source Installation Guide (for 3.0 and 4.0) (coming soon)
- LightLink XML and RSS Data Source Installation Guide (coming soon)