Welcome to the Wallboard Knowledge Base
What is Geomant Wallboard 2.0?
Geomant Wallboards, combined with Inova LightLink, are the ultimate in real-time reporting and digital signage for contact centres.
Geomant Wallboard documentation
|Geomant Wallboard 2.0|
|About devices||About User interfaces||Change logs|
|Content editor and design||General||NodeJS integration|
What is LightLink?
Inova LightLink® is a powerful middleware that extracts, calculates, and unifies data from multiple contact center and enterprise operating systems and prepares it for display to an array of output options. Visual output options include LCD and LED digital signage and wallboards, agent desktop applications, and web-based dashboards.
LightLink also allows you to program KPI thresholds that trigger an alert such as a message, text, email, color change, or audio notification, ensuring that you're instantly aware of changing conditions that need your attention. With these capabilities, LightLink-based solutions provide a foundation for contact center performance management by managing your center’s data, unifying your reporting, and ensuring the right people receive the right information when and how they want to see it.
LightLink User Documents
- Installation Guides - procedural documents with step-by-step installation of Inova products.
- User Guides and the Training Workbook - detailed explanation for use of Inova products.
- Solution Guides - focused documents covering common workflows that are not covered in Training Workbooks or User Guides.
Data Source Documents