How to verify the operation of the Contact Expert services

CE Preventive Maintenance Routine

This article is one step in the Preventive maintenance routine customers are to follow on a tight schedule to make sure their Contact Expert system is fully operational.

Customers are expected to keep a close eye on the individual CE Server components – called 'services'. If a CE service is reported as being out of operation that means that all system features provided by the given service will be unavailable, which can even result in a total solution outage.

A CE service can be out of order (not in a nominal running state) because the server computer hosting it was recently restarted and the software components did not yet have time to initialize properly, or due to network issues, or insufficient storage space, etc.

Step-by-step guide

In order to verify the healthy state of all licensed CE services, please do the followings:

  1. Locate and double click the 'CE Tools' icon on the CE server desktop to see the list of CE server tool icons, or navigate to the following default directory path: C:\Geomant\CE\Tools
  2. Open the CE Server Manager tool.
  3. Verify that all licensed CE core servers and their corresponding services are displayed in the tree pane at the left side of the application window and that all of these have a green check-mark icon.
  4. If all licensed services are showing the green check-mark, then Contact Expert's service management process considers these components to be in nominal operational state. This does not necessarily mean the respective functionality they provide are fully available though. To make sure your CE system is fully operational, please go through all the CE preventive maintenance steps as frequently as possible.
  5. If any licensed service you believe should be operational appears to be in a stopped state, then please follow the actions outlined in the How to initiate a Contact Expert incident investigation article.
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