Contact Expert v7.6

Developer Guide

This guide covers all aspects of customizing Contact Expert using the Application Programming interfaces made available to developers.

Audience

This document is created for software developers responsible for customizing the system via the official APIs.

Navigating the Documentation

Use the navigation tree in the left and top to jump between chapters.

Agent Automation API

See our Agent Automation API document for all agent-side customizations and integration to 3rd party software or websites.

Management Service API

The CE Management Service provides a unified API for managing all business resources such as human agents, skills, contacts, queues, etc. To dive into the individual API method properties, data models, etc. see the Swagger interface of your CE deployment by navigating to the CE core host on the following URL:

https://[FQDN or your CE Core Host]/CEManagementSvc

Client Access Server API

See our Client Access Server API document to utilize the CAS related functionalities and services of CE for any customization.

Client Access Server Deprecated and Removed Methods

See the Client Access Server deprecated methods document for details.