GetOperator |
GET /api/1/agents/{id} |
used by Dynflow |
GetOperators |
GET /api/1/agents |
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UpdateOperators |
PUT /api/1/agents/{id} |
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GetSkills |
GET /api/1/skills |
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AddOperators |
POST /api/1/agents/{id} |
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RemoveOperators |
DELETE /api/1/agents/{id} |
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GetGateways |
GET/api/1/emailgateways and GET/api/1/voicegatways |
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GetGroups |
GET/api/1/huntgroups |
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GetRecordingRules |
GET/api/1/recordingrules |
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GetDialRule |
GET/api/3/dialrules/{id} |
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GetDialRules |
GET/api/3/dialrules |
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GetFileFormats |
GET/api/1/importfileformats |
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GetDomains |
GET/api/1/domains |
used by Dynflow |
GetUsers |
GET/api/1/users |
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UpdateUsers |
PUT/api/1/users/{1} |
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AddUsers |
POST/api/1/users |
Deprecated, announcement made in 5.7 |
RemoveUsers |
DELETE/api/1/users/{id} |
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GetCampaign |
GET/api/1/campaigns/{id} |
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GetCampaigns |
GET/api/1/campaigns |
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UpdateCampaignStatus |
PUT/api/1/campaigns/{id} |
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UpdateCampaigns |
PUT/api/1/campaigns/{id} |
Deprecated, announcement made in 5.7 |
AddContact |
POST/api/1/contacts |
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RemoveContact |
DELETE/api/1/contacts/{id} |
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UpdateContact |
PUT/api/1/contacts/{id} |
used by Dynflow |
UpdateContactStatus |
POST /api/1/contacts/state/{newState}/priority/{priority}/retrycount/{retrycount} and PUT/api/1/contacts/{id} |
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FindContact |
POST /api/1/contacts/top/{top}/sort/{sortfield} and POST /api/1/contacts/basicsearch/sort/{sortfield} |
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FindContactByPhone |
POST /api/1/contacts/top/{top}/sort/{sortfield} and POST /api/1/contacts/basicsearch/sort/{sortfield} |
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FindContactByEmail |
POST /api/1/contacts/top/{top}/sort/{sortfield} and GET /api/1/contacts/campaign/{campaignId}/email/{email} and POST /api/1/contacts/basicsearch/sort/{sortfield} |
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GetContactCount |
Count number of records using POST /api/1/contacts/basicsearch/sort/{sortfield} |
used by Dynflow |
GetContactAddressTypes |
GET /api/1/phonetypes |
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GetContactDataTypes |
GET/api/1/fieldtypes |
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GetContactDataTypesExt |
GET/api/1/fieldtypes |
used by Dynflow |
SendMessage |
N/A |
Send message functionality is removed. |
GetAuxReasons |
GET/api/1/workcodes |
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ScheduleTask |
POST/api/1/contacts/schedule |
Callback can be scheduled for existing contact, if contact does not yet exist the contact needs to be first created |
ScheduleTaskExt |
POST/api/1/contacts/schedule |
for existing contact |
GetPublicHolidays |
GET/api/1/publicholidays |
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GetBusinessHours |
GET/api/1/skypeparameters/{tenantid}/ucconfig |
Skype parameters JSON schema needs to be used in order to de-serialize the result |
UpdateSkills |
PUT/api/1/skills/{id} |
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AddSkills |
POST/api/1/skills |
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RemoveSkills |
DELETE/api/1/skills/{id} |
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AddCampaigns |
POST/api/1/campaigns |
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RemoveCampaigns |
DELETE/api/campaigns/{id} |
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RemoveContacts |
DELETE/api/1/contacts/{id} |
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ActivateChanges |
PUT/api/1/resourceupdates |
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GetBusinessTags |
GET/api/1/campaigns/{id} |
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RegisterCallback |
POST/api/1/contacts/schedule |
Contact needs to be created if not exists |
RegisterCallbackExt |
POST/api/1/contacts/schedule |
Contact needs to be created if not exists |
UpdateCallbackProperties |
N/A |
Registered as #10755 to be added in a future version |
UpdateCallbackPropertiesExt |
N/A |
Registered as #10755 to be added in a future version |
FindContactByBusinessTag |
N/A |
Can be performed via contact search |
GetContacts |
GET/api/1/contacts/{id} |
|
GetContactsExt |
GET/api/1/contacts/{id} |
used by Dynflow |
GetQueueHolidays |
GET/api/3/dialrules/{id} |
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FindContactByFilters |
POST/api/1/contacts/top/{top}/sort/{sortfield} |
Returns a maximum of 500 results |
GetMajorClosureCodes |
GET/api/1/reasoncodes and GET/api/1/reasoncodes/{id} |
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GetMinorClosureCodes |
GET/api/1/minorreasoncodes and GET/api/1/minorreasoncodes/{id} |
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ScheduleCallback |
POST/api/1/contacts/schedule |
Contact needs to be created if not exists |
ScheduleCallbackExt |
POST/api/1/contacts/schedule |
Contact needs to be created if not exists |
DeleteCallback |
POST/api/1/contacts/closecallback/{id} |
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