Cloud Based Scripting

Contact Expert v6.1 for Skype for Business Server

Introduction

With CE 6.1 Geomant introduced a new scripting mechanism to enhance agent workload and provide guidance during customer interactions replacing the existing solution ("DynFlow") with a modern, secure, flexible cloud based alternative.

Provisioning Cloud Resources

Before Supervisors can apply the necessary cloud configuration on the CE administration portal, customers need to acquire this configuration from their Geomant representative or Business Partner. In particular, the following pieces of information need to be collected:

• Cloud authorization parameters for scripting
• Cloud scripting service URLs

Configuring Scripting

Some of the scripting related CE configuration parameters are stored in tenant-bound resources such as Workflow Settings. This means that for every new CE Tenant you intend to use for scripting, you need to provision dedicated cloud resources and apply the received configuration parameters.

Other configuration are set in CE server component config files.

Cloud authorization parameters for scripting

This parameter is provided by Geomant Cloud Services personnel. It identifies the resources provisioned from the cloud for the particular customer and CE tenant, and allows the on-premises CE services to connect and communicate with the cloud services.

1. Log on to the CE administration portal, navigate to Workflows→**Workflow Settings.

   **

2. Click Edit for the selected tenant.

3. Find and update the Cloud authorization parameters for scripting parameter value with the data received from Geomant or affiliates.

4. Click Submit.