IVRs and In-Queue Callbacks
Overview
In-Queue callbacks are one of the 'Banish the Queue' callback solutions offered by Buzzeasy.
The customer has the option to request a callback when waiting for an available operator in the call centre's queue, or if they reached the call centre at out of business hours. It is possible to request the callback at an agreed time or when an agent becomes free to respond to the customer's demand.
What's Included in this Document?
The following chapters describe how and what to set in order to enable an In-Queue Callback.