I don’t see my device online

Issue

A device in the editor interface is showing to be offline when it should be online.
 

Possible causes

Fixes

 
  •  This issue can be caused if your device is actually inactive or you are looking at two different devices. One in the system and one in real life.
 
  •  Check and make sure that you are looking at the same device that seems to be inactive in the system and make sure it is turned on.
 
  •  Most of the time this issue appears when you don't have internet connection on your device.
 
  •  Check and make sure that the device that seems to be inactive in the system has internet connection.
 
  •  Some android boxes can not handle an Ethernet and a Wi-Fi connection simultaneously.
 
  •  Check and make sure that the device that seems to be inactive has only the Ethernet or Wi-Fi connection enabled at once.

For help, please contact supportdesk@geomant.com.

Sorry, your browser does not support inline SVG. article updatedarticle updated1/13/2023 4:43:05 AM (UTC)1/13/2023 4:43:05 AM (UTC)