I don’t see my device online
Issue |
A device in the editor interface is showing to be offline when it should be online. |
Possible causes | Fixes |
This issue can be caused if your device is actually inactive or you are looking at two different devices. One in the system and one in real life.
| Check and make sure that you are looking at the same device that seems to be inactive in the system and make sure it is turned on.
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Most of the time this issue appears when you don't have internet connection on your device.
| Check and make sure that the device that seems to be inactive in the system has internet connection.
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Some android boxes can not handle an Ethernet and a Wi-Fi connection simultaneously.
| Check and make sure that the device that seems to be inactive has only the Ethernet or Wi-Fi connection enabled at once.
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For help, please contact supportdesk@geomant.com.