Custom IVR Template: CE Append Contact Example

Sample custom node to update or add a contact into CE campaign database.

Note

This code uses sample values hardwired in the XML code! Make sure you review and understand it before using it in production.

Template Data Sheet

Name	Minimum Engine version	Minimum Designer version
CEAppendContact_example	2.1	7.5.0

Parameters

Name	Description
m_compsrv	Input: Component server URL: eg. http://127.0.0.1/CompSrv/ceoh.comp
m_sipuri	SIPURI of the Contact Expert campaign.

Exit Points

Name	Description
error	Error happened during the process.
ok	AppendContact succeeded.

JSON

{
  "name": "CEAppendContact",
  "type": "template",
  "description": "<b>CEAppendContact</b> template:<br/> Append contact data frontend",
  "attributes": [
    {
      "name": "id",
      "type": "integer",
      "defaultvalue": "3700"
    }
  ],
  "parameters": [
    {
      "name": "m_compsrv"
    },
    {
      "name": "m_sipuri"
    }
  ],
  "connections": [
    {
      "name": "error"
    },
    {
      "name": "ok"
    }
  ]
}

XML

<template name="CEAppendContact" id="#ID#" version="1.1">
  <parameters>
    <parameter id="m_compsrv"><![CDATA[#M_COMPSRV#]]></parameter>
    <parameter id="m_sipuri"><![CDATA[#M_SIPURI#]]></parameter>
  </parameters>
  <connections namedoutputs="true">
    <connection name="error" destination="#ERROR#" />
    <connection name="ok" destination="#OK#" />
  </connections>
  <flow>
    <nodes>
      <script id="1">
        <parameters>
          <parameter id="m_compsrv" type="Variable" datatype="String" direction="Input">?</parameter>
          <parameter id="m_sipuri" type="Variable" datatype="String" direction="Input">?</parameter>
        </parameters>
        <connections namedoutputs="true">
          <connection exitpoint="error" name="ERROR" destination="?" />
          <connection exitpoint="ok" name="OK" destination="?" />
        </connections>
        <data><![CDATA[
try {

  var hfrom = '' + headers['FROM'];
  var m = hfrom.match(/^.*<sip:(\+?\d+)(\D.*)?@.*$/);
  var caller = "";

  if (( m != null) && (m.length > 1)) {

      caller = m[1];
  }

  if (caller == "") {

      m = hfrom.match(/^.*<(sip:.*@.*)>.*$/);

      if ((m != null) && (m.length > 1)) {

          caller = m[1];
      }
  }

  if (caller.length > 3) {

      log.debug("Caller:" + caller);
      $$nextConnection$$ = 'ERROR';
      var url = '' + LOCALS['m_compsrv'];
      var sipuri = '' + LOCALS['m_sipuri'];
      var tenantid = flowvars['TENANT_ID'];

      if (tenantid === null) {

          log.error("Tenant id not specified");
          $$nextConnection$$ = 'ERROR';
      } 
      else {

          var timeout = 10000;
          var mimetype = 'application/jsonrequest';
          var js = toolkit.getJSonRetriever();
          var req = {};
          req["action"] = 'AppendContact';
          req["tenant"] = parseInt(tenantid);
          req["sipuri"] = sipuri;
          var c = {    };
          c['filter'] = 'unique_field';
          c['customer'] = 'IVR Inbound Contact';
          c['phone1'] = caller;
          c['data'] = {};
          c['data']['unique_field'] = '88888';
          c['data']['comment'] = 'Comment:' + new Date().toString();
          req["contacts"] = [ c ];
          var sresp = js.postData(url, timeout, JSON.stringify(req), mimetype);

          var resp = JSON.parse(sresp);

          if ((resp!= null) && (resp.result == 'TRUE')) {

              $$nextConnection$$ = 'OK';
          }   
      }
  }
} catch (err) {

  $$nextConnection$$ = 'ERROR';
  log.error('Error in script:' + err);
}

log.debug('Script Done: nextConnection=' + $$nextConnection$$);
]]>        </data>
      </script>
    </nodes>
  </flow>
</template>