Custom IVR Template: Advanced Praying Time

Calls can be diverted on a single day (1day only) between given time intervals.

AdvancedPrayTime only works on a single day of the week between given times but you can freely change what day of the week and between what hours will it be active.

A few examples:
Let's assume you want to allow pray-time on Sunday. For this you should create a new variable, call it prayer_day_sun and have the integer value 0 assigned. Then, assign prayer_day_sun to the m_prayer_day parameter. This will provide praytime on Sunday -- and only on Sunday -- between the start/stop times.

Likewise, if you would like to change the start time to 13:00 and the end time to 14:15, then you would assign string "13:00" to the m_prayer_start_time variable and "14:15" to the m_prayer_stop_time variable. Since these variables are already assigned to the respective parameters of AdvancedPrayTime, you don't need to re-assign them.

Template Data Sheet

Name	Minimum Engine version	Minimum Designer version
AdvancedPrayTime	2.1	7.5.0

Parameters

Name	Description
m_compsrvurl	Input: Component server URL: eg. http://127.0.0.1/CompSrv/ceoh.comp
m_cedomain	Input: The name of the affected Contact Expert Domain.
m_prayer_day	Input: Target date.
m_prayer_start_time	Input: Starting time in "hh:mm" (24h) format.
m_prayer_stop_time	Input: End time in "hh:mm" (24h) format.

Exit Points

Name	Description
praytime	praytime
open	open
emergency	emergency

JSON

{
  "name": "AdvancedPrayTime",
  "type": "template",
  "description": "<b>PrayTime</b> description",
  "attributes": [
    {
      "name": "id",
      "type": "integer",
      "defaultvalue": "2000"
    }
  ],
  "parameters": [
    {
      "name": "m_compsrvurl"
    },
    {
      "name": "m_cedomain"
    },
    {
      "name": "m_prayer_day"
    },
    {
      "name": "m_prayer_start_time"
    },
    {
      "name": "m_prayer_stop_time"
    }
  ],
  "connections": [
    {
      "name": "emergency"
    },
    {
      "name": "praytime"
    },
    {
      "name": "open"
    }
  ]
}

XML

<template name="AdvancedPrayTime" id="#ID#" version="1.1">
  <parameters>
    <parameter id="m_compsrvurl"><![CDATA[#M_COMPSRVURL#]]></parameter>
    <parameter id="m_cedomain"><![CDATA[#M_CEDOMAIN#]]></parameter>
    <parameter id="m_prayer_day"><![CDATA[#M_PRAYER_DAY#]]></parameter>
    <parameter id="m_prayer_start_time"><![CDATA[#M_PRAYER_START_TIME#]]></parameter>
    <parameter id="m_prayer_stop_time"><![CDATA[#M_PRAYER_STOP_TIME#]]></parameter>
  </parameters>

  <connections namedoutputs="true">
    <connection name="emergency" destination="#EMERGENCY#"/>
    <connection name="praytime" destination="#PRAYTIME#"/>
    <connection name="open" destination="#OPEN#"/>
  </connections>

  <flow>
    <nodes>
      <script id="10" entrypoint="true">        <!-- EMREGENCY/PRAYTIME check -->
        <parameters>
          <parameter id="m_compsrvurl" type="Variable" datatype="String" direction="Input"><![CDATA[?]]></parameter>
          <parameter id="m_cedomain" type="Variable" datatype="String" direction="Input"><![CDATA[?]]></parameter>
          <parameter id="m_prayer_day" type="Variable" datatype="Int" direction="Input"><![CDATA[?]]></parameter>
          <parameter id="m_prayer_start_time" type="Variable" datatype="String" direction="Input"><![CDATA[?]]></parameter>
          <parameter id="m_prayer_stop_time" type="Variable" datatype="String" direction="Input"><![CDATA[?]]></parameter>
        </parameters>
        <connections namedoutputs="true">
          <connection exitpoint="emergency" name="EMERGENCY" destination="?"/>
          <connection exitpoint="praytime" name="PRAYTIME" destination="?"/>
          <connection exitpoint="open" name="OPEN" destination="?"/>
        </connections>
        <data><![CDATA[

function GetCurrentTimeInTenant(compSrvUrl, tenantId) {

  var timeoutMs = 10000;
  var mimeType = 'application/jsonrequest';

  try {
  
    var client = toolkit.getJSonRetriever();

    var currentTimeReq = {};
    currentTimeReq['action'] = 'CurrentTime';
    currentTimeReq["tenant"] = parseInt(tenantId);

    var currentTimeResp = client.postData(compSrvUrl, timeoutMs, 
      JSON.stringify(currentTimeReq), mimeType);

    if(currentTimeResp != null) {

      log.debug('Current time response: ' + currentTimeResp);
    
      var jCurrentTimeResp = JSON.parse(currentTimeResp);

      if ((''+jCurrentTimeResp['result']) == 'TRUE') {

        var now = System.DateTime.Parse(jCurrentTimeResp['currenttime']);
        return now;
      }
    }

    return null;
  }
  catch(ex){
  
    log.error('Failed to get current time in the specified tenant:' + ex);
    return null;
  }
}

$$nextConnection$$ = 'OPEN';
var url = '' + LOCALS['m_compsrvurl'];
var domain = '' + LOCALS['m_cedomain'];
var tenantid = flowvars['TENANT_ID'];
var timeout = 10000;
var mimetype = 'application/jsonrequest';

var start_h = LOCALS['m_prayer_start_time'].split(':')[0];
var start_m = LOCALS['m_prayer_start_time'].split(':')[1];
var stop_h = LOCALS['m_prayer_stop_time'].split(':')[0];
var stop_m = LOCALS['m_prayer_stop_time'].split(':')[1];

log.debug('Init done. CompSrvUrl: ' + url 
  + ', Domain: ' + domain 
  + ', TenantId: ' + tenantid
  + ', StartHour: ' + start_h + ', StartMinute: ' + start_m
  + ', StopHour: ' + stop_h + ', StopMinute: ' + stop_m);

try {

  var js = toolkit.getJSonRetriever();

  var req = {};
  req['action'] = 'IsEmergency';
  req['domain'] = domain;
  req["tenant"] = parseInt(tenantid);

  var resp = js.postData(url, timeout, JSON.stringify(req), mimetype);

  if (resp != null) {

    log.debug('IsEmergency response received: ' + resp);

    var jresp = JSON.parse(resp);

    if ((''+jresp['result']) == 'TRUE') {

      $$nextConnection$$ = 'EMERGENCY';
      log.debug('There is emergency in the domain');
    }
    else {
    
      log.debug('There is no emergency in the domain');
    }
  }
  else{

    log.debug('No response for IsEmergency');
  }

  if ($$nextConnection$$ != 'EMERGENCY') {

    var now = GetCurrentTimeInTenant(url, tenantid);

    if(now != null) {

      log.debug('Start to check pray time. now.DayOfWeek: ' + now.DayOfWeek);

      if (parseInt(now.DayOfWeek) == LOCALS['m_prayer_day']) {

        var dm = now.Hour * 60 + now.Minute;
        var prayer_start = parseInt(start_h) * 60 + parseInt(start_m);
        var prayer_stop = parseInt(stop_h) * 60 + parseInt(stop_m);

        log.debug('now.Hour: ' + now.Hour + ', dm:' + dm + ', PrayStart:' + prayer_start + ', PrayStop:' + prayer_stop);

        if ((dm >= prayer_start) && (dm < prayer_stop)) {

          $$nextConnection$$ = 'PRAYTIME';
        } else {

          $$nextConnection$$ = 'OPEN';
        }
      }
      else {

        $$nextConnection$$ = 'OPEN';
        log.debug('No pray day');
      }
    }
    else {

      $$nextConnection$$ = 'OPEN';
      log.error('Failed to retrieve current time in tenant: ' + tenantid);
    }
  }
} catch (err) {

  $$nextConnection$$ = 'OPEN';
  log.error('Exception during Prayer Time check:' + err);
}

log.debug('Script Done: nextConnection:' + $$nextConnection$$);
]]>
        </data>
      </script>
    </nodes>
  </flow>
</template>