OnCall IVR Suite v3.3.x

OnCall IVR Administrator's Guide

The purpose of this document is to provide detailed and step-by-step information required to handle the IVR Designer and IVR Administration applications of Geomant's OnCall IVR solution.

Audience

This document maintains detailed information for contact centre administrators and IT support personnel responsible for:

• creating, modifying and publishing IVR flows,
• uploading and updating announcements,
• managing IVR trees

for the OnCall IVR software suite using the IVR Designer and IVR Engine Administration components.

For the purposes of this guide, we will use the following references:

• The OnCall IVR software bundle as IVR
• The OnCall IVR Administration website as the IVR Admin or IVR Administration
• The web service interface of the OnCall IVR Administration website as the IVRWS
• The IVR Engine component as Engine
• The OnCall IVR Designer application as IVR Designer, Designer or application
• The administrator or support or IT teams as users