Prerequisites
The following software and hardware requirements are needed to fulfill for a properly working environment.
Compatibility Matrix
Browser Support
| Version | Release Date | End of Life | Internet Explorer | Edge | Chrome | Firefox |
|---|---|---|---|---|---|---|
| Autumn '18 | 2018-09-01 | N/A |  |
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Permissive use (not tested, but should work with no limitations)
Permissive use (tested, working with known limitations)
Desktop Connect and CRM Solutions Support
| Version | Release Date | Dynamics 2013 | Dynamics 2015 | Dynamics 2016 | Dynamics 365 | Salesforce | Salesforce Lightning |
|---|---|---|---|---|---|---|---|
| Autumn '18 | 2018-09-01 | 6.0, 6.1 |
7.0, 7.1 |
8.0, 8.1, 8.2 |
9.0, 9.1 |
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Important Notes
(1) Microsoft Dynamics CRM 2011 up to update 9 (2) Microsoft Dynamics CRM 2011 update 9 onwards
(3) Microsoft Dynamics CRM 2013 (4) Microsoft Dynamics CRM 2013 update 1 onwards UI rendering set to legacy mode
(5) Microsoft no longer offers online versions of Dynamics 2013 and 2015. Only Dynamics 2016 is available from the cloud. (6) Some features (Directory numbers, Omni-Channel integration) are not supported in Salesforce Lightning due to OpenCTI/Console API restrictions
Hardware
Geomant Desktop Connect Telephony Proxy hardware requirements
| Virtualization | Supported |
| CPU | Dual core Xeon 3 GHz processor with hyper-threading enabled |
| RAM | 4 GB of RAM |
| Storage | 100 GB HDD with 7200 rpm rating at least |
| Network Driver | One 100/1000 Base-T Ethernet full duplex controller (on-board Network Interface Cards (NICs)) |
Software
Geomant Desktop Connect for CRM - Software Requirements
- Windows Server 2008 R3 x64 or above
- Java SE Runtime Environment x64 Server VM 1.8+ (installed automatically if not already installed)
Client Software Requirements
- Windows 7, Windows 8, Windows 8.1, Windows 10
- Edge 25+, Firefox 29+, Chrome 33+
- Valid Salesforce.com account
- Cookies enabled
- JavaScript enabled
Environment
| Avaya Aura Communication Manager | Version 4.2 or above |
| Avaya Application Enablement Services | Minimum version 4.2. Supported versions: 4.2; 5.2.3; 6.1.2.32; 7.x, 8.0, 8.1 one TSAPI basic license for every agent device Secure TSAPI link support requires extra professional services |
| Avaya Call Recording (optional) | Minimum version 12 CSAPI installed and enabled |
| Verint Call Recording (optional) | Minimum version Impact 360 11 SP1 Recorder Integration Services API installed and configured |
Firewall Settings
The on-premise services use the AMQP protocol to connect to cloud services using port 5671. Please make sure your network infrastructure lets connections out to the internet using that protocol and port.
| Service | Default Port | Direction | Protocol | Purpose |
|---|---|---|---|---|
| AES | 450 | In/Out | TCP | TSAPI service port |
| AES | 1050-1065 | In/Out | TCP | TSAPI service port range |
| Desktop Connect Messaging service | 5671 | In | TCP (AMQP) | Secure AMQP based messaging to deliver CTI events to cloud components |
| Avaya Call Recorder | 1416 | In/Out | TCP | Avaya Call Recorder Integration Services port |
| Verint Call Recorder | 3020 | In/Out | TCP | Verint Call Recorder Integration Services port |