How to switch off Global Statistics in CE agent application

Global Statistics are shown on the agent dashboard inside the CE Agent application, served from the web servers on the CE Core Host. The Global Statistics offer a tenant wide information on the contact centre overall performance, showing the number of agents available and total number of interactions waiting to be handled for each media type.

Switch off Global Statistics

Warning

The following procedure will switch off Global Statistics for the entire application server, affecting any tenant configured on the instance

  1. Logon to Contact Expert Core system
  2. Navigate to the Agent folder on the CE Core Host computer. The default path would be C:\Geomant\CE\Agent\Views\AgentWallboard.
  3. Edit the Index.cshtml file.

Editing Index.cshtml content

  1. Locate the td html object with the identifier global-stat

    <td class="wb-section" id="global-stat">

  2. Comment out the entire section between (including) the <td> and </td> tags for global-stat.

  3. Save the file.

Once the above has been performed the agent wallboard will no longer show Global Statistics to agents

Note

Please note that any upgrade performed on the system after these changes will override these.

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