How to disable Conversation ID (UUI) generation in Contact Expert

This guide is relevant for IT personnel who are responsible for maintaining Contact Expert on Avaya TSAPI platform.

If the H.323 trunk does not support UUI presented in the initiated calls, these calls will be dropped. The recommended way to resolve this problem is to configure the trunks to ignore UUI and initiate the call. However, if this method cannot be applied for some reason, a workaround can be used as described below.

Step-by-step guide

The following method requires a complete Contact Expert shutdown and restart. During the operation, Contact Expert will not operate.

To disable conversation ID (UUI) generation in Contact Expert:

1. Log on to CE Core server.
2. Run CE Server Manager, stop each server component then close the application.
3. In Task Manager / Services, find CE Server Agent and stop the service.
4. Navigate to the physical location of the CE Server Agent service(this is C:\Geomant\CE\Services\ServerAgent by default).
5. Open ServerAgent.Config.xml for editing.
6. Find the following section in the XML: <Server id="..." name="TelephonyConnectorServer">
7. Find the following subsection of the above section: <Arguments\>
8. Insert the following line into this section: <Argument name="disableconversationid" value="1"/>
9. Save ServerAgent.Config.xml
10. In Task Manager / Services, start CE Server Agent service.
11. Run CE Server Manager and start each server component (if they are not set to start automatically).

Check if Contact Expert is operating and no conversation IDs are generated for newly initiated calls.