How to configure Contact Expert agent web pages

The following table is a comprehensive summary of the settings that are available to administrators.

To change the global configuration, please edit the following file on the CE Core server:

[CE_INSTALL_FOLDER]\Agent\Web.config

The application does not need to be restarted to apply the changes in the configuration.

Property	Valid Values	Default Value	Description
ScriptingUrl	URLs	n/a	Specifies the URL of the DynFlow scripting engine.
ShowDetailedErrors	true or false	false	Specifies whether to show detailed error messages to the agents when the error page is displayed or not. Set "true" to make all error details visible; set "false" to hide the detailed message and show an error ID only.
UseLegacyWallboard	true or false	false (clean install) or true (upgrade install)	Specifies whether to use the agent dashboard in legacy mode or not. In legacy mode, the agent dashboard shows the same information in the same way as the old agent dashboard had done in pre-5.3 versions of Contact Expert. In normal mode, the dashboard displays enhanced statistical information in a modern way. Set "true" to turn the legacy mode on; set "false" to turn the legacy mode off. Please note that several enhancements such as team-level statistics and skill-level agent status lists are available only if the agent dashboard is used in normal mode.
AllowSpellChecking	true or false	false	Specifies whether to enable built-in browser based spell checker features within the agent web pages or not. Set "true" to enable spell checking; set "false" to disable it.