Contact Expert v7.6

Operations Management

Agents

Read more about Configuring Agents.

Workflows

Queues & Campaigns

Read more about campaign management in the Queues & Campaigns article.

Dialing Rules

Read more about dialing rules in the Dialing Rules article.

Recording Rules

Read more about administering recording rules in Recording Rules article.

Public Holidays

Read more about Public Holidays.

Callback Parameters

Read more about Callback Parameters.

Workflow Settings

Read more about Workflow Settings.

Customers

Read more about managing Contact Records and Contact Lists including importing and exporting contacts, contact status changes, managing blacklists, scheduled tasks, customizable contact data field schema and other topics.