Contact Expert v7.6
Operations Management
Agents
Read more about Configuring Agents.
Workflows
Queues & Campaigns
Read more about campaign management in the Queues & Campaigns article.
Dialing Rules
Read more about dialing rules in the Dialing Rules article.
Recording Rules
Read more about administering recording rules in Recording Rules article.
Public Holidays
Read more about Public Holidays.
Callback Parameters
Read more about Callback Parameters.
Workflow Settings
Read more about Workflow Settings.
Customers
Read more about managing Contact Records and Contact Lists including importing and exporting contacts, contact status changes, managing blacklists, scheduled tasks, customizable contact data field schema and other topics.