Contact Expert v7.2 for Skype for Business Server

Reporting Definitions

Overview

CE portal provides a set of report types for analytical and quality control purposes.

Purpose

The purpose of this guide is to demonstrate the available report types and provide detailed information about the usage of the reporting interface.

The following areas are covered in these chapters:

• An overview of available report types on CE portal
• Description on managing reports

Audience

This document is a guide for administrators and supervisors using the CE portal on a daily basis.

Understanding Reports in Contact Expert Portal

Read Understanding Reports in CE portal to gain an understanding of the look-and-feel of the reports as well as the behavior of their dynamic elements, such as sections and filters.

Categories and Description of Reports

Read Categories and Description of Reports to see the list and short description of available report types on Contact Expert Portal.

Thresholds

Read Report Thresholds to learn using the visual alarms.