Contact Expert v7.1 for Skype for Business Server

Client Access Server Removed Methods

CAS Methods	ManagementSvc Methods	Comment
GetOperator	GET /api/1/agents/{id}	used by Dynflow
GetOperators	GET /api/1/agents
UpdateOperators	PUT /api/1/agents/{id}
GetSkills	GET /api/1/skills
AddOperators	POST /api/1/agents/{id}
RemoveOperators	DELETE /api/1/agents/{id}
GetGateways	GET/api/1/emailgateways and GET/api/1/voicegatways
GetGroups	GET/api/1/huntgroups
GetRecordingRules	GET/api/1/recordingrules
GetDialRule	GET/api/3/dialrules/{id}
GetDialRules	GET/api/3/dialrules
GetFileFormats	GET/api/1/importfileformats
GetDomains	GET/api/1/domains	used by Dynflow
GetUsers	GET/api/1/users
UpdateUsers	PUT/api/1/users/{1}
AddUsers	POST/api/1/users	Deprecated, announcement made in 5.7
RemoveUsers	DELETE/api/1/users/{id}
GetCampaign	GET/api/1/campaigns/{id}
GetCampaigns	GET/api/1/campaigns
UpdateCampaignStatus	PUT/api/1/campaigns/{id}
UpdateCampaigns	PUT/api/1/campaigns/{id}	Deprecated, announcement made in 5.7
AddContact	POST/api/1/contacts
RemoveContact	DELETE/api/1/contacts/{id}
UpdateContact	PUT/api/1/contacts/{id}	used by Dynflow
UpdateContactStatus	POST /api/1/contacts/state/{newState}/priority/{priority}/retrycount/{retrycount} and PUT/api/1/contacts/{id}
FindContact	POST /api/1/contacts/top/{top}/sort/{sortfield} and POST /api/1/contacts/basicsearch/sort/{sortfield}
FindContactByPhone	POST /api/1/contacts/top/{top}/sort/{sortfield} and POST /api/1/contacts/basicsearch/sort/{sortfield}
FindContactByEmail	POST /api/1/contacts/top/{top}/sort/{sortfield} and GET /api/1/contacts/campaign/{campaignId}/email/{email} and POST /api/1/contacts/basicsearch/sort/{sortfield}
GetContactCount	Count number of records using POST /api/1/contacts/basicsearch/sort/{sortfield}	used by Dynflow
GetContactAddressTypes	GET /api/1/phonetypes
GetContactDataTypes	GET/api/1/fieldtypes
GetContactDataTypesExt	GET/api/1/fieldtypes	used by Dynflow
SendMessage	N/A	Send message functionality is removed.
GetAuxReasons	GET/api/1/workcodes
ScheduleTask	POST/api/1/contacts/schedule	Callback can be scheduled for existing contact, if contact does not yet exist the contact needs to be first created
ScheduleTaskExt	POST/api/1/contacts/schedule	for existing contact
GetPublicHolidays	GET/api/1/publicholidays
GetBusinessHours	GET/api/1/skypeparameters/{tenantid}/ucconfig	Skype parameters JSON schema needs to be used in order to de-serialize the result
UpdateSkills	PUT/api/1/skills/{id}
AddSkills	POST/api/1/skills
RemoveSkills	DELETE/api/1/skills/{id}
AddCampaigns	POST/api/1/campaigns
RemoveCampaigns	DELETE/api/campaigns/{id}
RemoveContacts	DELETE/api/1/contacts/{id}
ActivateChanges	PUT/api/1/resourceupdates
GetBusinessTags	GET/api/1/campaigns/{id}
RegisterCallback	POST/api/1/contacts/schedule	Contact needs to be created if not exists
RegisterCallbackExt	POST/api/1/contacts/schedule	Contact needs to be created if not exists
UpdateCallbackProperties	N/A	Registered as #10755 to be added in CE 7.1
UpdateCallbackPropertiesExt	N/A	Registered as #10755 to be added in CE 7.1
FindContactByBusinessTag	N/A	Can be performed via contact search
GetContacts	GET/api/1/contacts/{id}
GetContactsExt	GET/api/1/contacts/{id}	used by Dynflow
GetQueueHolidays	GET/api/3/dialrules/{id}
FindContactByFilters	POST/api/1/contacts/top/{top}/sort/{sortfield}	Returns a maximum of 500 results
GetMajorClosureCodes	GET/api/1/reasoncodes and GET/api/1/reasoncodes/{id}
GetMinorClosureCodes	GET/api/1/minorreasoncodes and GET/api/1/minorreasoncodes/{id}
ScheduleCallback	POST/api/1/contacts/schedule	Contact needs to be created if not exists
ScheduleCallbackExt	POST/api/1/contacts/schedule	Contact needs to be created if not exists
DeleteCallback	POST/api/1/contacts/closecallback/{id}

Client Access Server Deprecated Methods

CAS Methods	ManagementSvc Methods	Comment
GetServiceLevelSnapshot	GET /api/1/reports/dashboarddata
GetConversationSummary	GET /api/1/reports/dashboarddata
GetWallboardData	GET /api/1/reports/dashboarddata
GetWallboardDataExt	GET /api/1/reports/dashboarddata
GetConversationSummaryExt	GET /api/1/reports/dashboarddata