Contact Expert v7.1 for Skype for Business Server

Operations Management

Agents

Workflows

Queues & Campaigns

Read more about campaign management in the Queues & Campaigns article.

Dialing Rules

Read more about dialing rules in the Dialing Rules article.

Recording Rules

Read more about administering recording rules in Recording Rules article.

Public Holidays

Callback Parameters

Workflow Settings

Customers

Read more about managing Contact Records and Contact Lists including importing and exporting contacts, contact status changes, managing blacklists, scheduled tasks, customizable contact data field schema and other topics.