Contact Expert v7.0 for Skype for Business Server

Global Parameters

The following table is a comprehensive summary of the global parameters used by Contact Expert. As these parameters can have a huge impact on the systems behavior they are not accessible on administration interface, they can only be set on database level.

The parameters are located in the ACESystem.dbo.GLOBAL_PARAMS CE system table.

Warning

Changing any of the system global parameters without prior written confirmation of Geomant can void the warranty of the system.

Name	Default Value	Description
DIALERSERVER.MAXCALLSCHECKENABLED	When set to true the system will not handle more concurrent calls then specified by STATISTICSERVER.GLOBALCALLLIMIT. When set to false the system has no call limit.	This parameter indicates whether Contact Expert system should limit the maximum number of concurrent calls handled by the system. In general the maximum number of calls initiated by the system should not exceed the number of PSTN ports available.
STATISTICSERVER.GLOBALCALLLIMIT	0	The number of maximum calls handled concurrently by the system, please see parameter DIALERSERVER.MAXCALLSCHECKENABLED. When set to 0, the system is going to impose no limit on the number of concurrent calls.
STATISTICSERVER.MAXEVENTDELAY	60	This parameter specifies a time interval in seconds to raise an alarm in case of a delay occurs between a call event and storing the associated historical data to the reporting database. No new alarm is sent until the last one is within this value.