Contact Expert v7.0 for Skype for Business Server

Introduction

Contact Expert is compatible with Geomant's cloud based Scripting solution to offer a modern, secure and flexible method to formalize and enhance customer interaction workflows.

Provisioning Cloud Resources

Before administrators or supervisors can apply the necessary cloud configuration on the CE administration portal, customers need to acquire this configuration from their Geomant representative or Business Partner. In particular, the following pieces of information need to be collected:

• Cloud connection string (the one also needed for cloud based chat)
• Cloud authorization parameters for scripting
• Cloud scripting service URLs

Configuring Scripting

Some of the scripting related CE configuration parameters are stored in tenant-bound resources such as Workflow Settings. This means that for every new CE Tenant you intend to use for scripting, you need to provision dedicated cloud resources and apply the received configuration parameters.

Other configuration are set in CE server component config files.

Cloud Authorization Parameters for Scripting

This parameter is provided by Geomant Cloud Services personnel. It identifies the resources provisioned from the cloud for the particular customer and CE tenant, and allows the on-premises CE services to connect and communicate with the cloud services.

1. Log on to the CE administration portal, navigate to Operations → Workflows → Workflow Settings.
2. Click Edit for the selected tenant.
3. Find and update the Cloud authorization parameters for scripting parameter value with the data received from Geomant or affiliates.
4. Click Submit.

Scripting Cmdlets

The following CE cmdlets controls the cloud based scripting configuration. These need to be set to the proper values to connect to the scripting services:

Set-CECloudBasedScriptingProperties `
-ScriptingUrl "https://script-runner-prod.geomant.cloud/index.html" `
-ScriptDesignerUrl "https://script-designer-prod.geomant.cloud/home/LoginWithIdp?idp=ce.oidc" `
-ScriptDesignerLogoutUrl "https://script-designer-prod.geomant.cloud/home/logout"

Important

When Contact Expert is deployed in a high available (HA) environment the cmdlets need to be ran on all application servers!

Configuring the Tenant and Queue or Campaign Level Scripting

Read more on the tenant, and queue or campaign level scripting configuration in the scripting on queue or campaign level and Agent policies articles.