Contact Expert Server Operational Maintenance

Contact Expert v6.1 for Skype for Business Server

Overview

Operational maintenance is the persistent effort to keep Contact Expert within its nominal operational state. It involves administration staff performing proactive and reactive health checks and remedy actions when required.

Purpose

The purpose of this section is to highlight components that need surveillance and to list measures providing insight into system performance.

The following areas are covered in these chapters:

• An overview of the administration tasks that need to be undertaken proactively or in case of fault events
• Guides to using the system operational administration interfaces e.g. PowerShell cmdlets.

Audience

These pages are targeting system administrators having access to the CE administration interfaces (e.g. powershell cmdlets, CE Portal, config files), as well as to all environmental systems – e.g. database, telephony, server hardware, network, etc.