Configuring CE Firewall Policies
Contact Expert v6.1 for Skype for Business Server
Firewalls and Contact Expert
Contact Expert components might allocate TCP/UDP server ports dynamically by default. However change these to static ports if and when required. The following table lists the configuration files locating the definition of these ports for specific components. The table also lists the default static ports.
Adding and Removing Firewall Rules
You can run Add-CEFirewallRules/Remove-CEFirewallRules cmdlets on the CE application servers (Core Hosts) and operator workstations to add or remove CE specific rules to Windows firewall. These cmdlets read the configuration files listed in the table below and sets firewall rules accordingly.
You need to run these cmdlets (Remove-CEFirewallRules first, then Add-CEFirewallRules) whenever any network related settings are changed in the CE configuration files or whenever new CE roles are installed.
Running these cmdlets on a CE application server requires restarting the entire application server. Otherwise, changes made in Windows firewall configuration might not take effect.
CE Core Server Rules
Component
File Path
Ports
Source
Configuration file
Server Agent
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.exe
TCP 9998
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
Naming Service
[CE Install Directory] \ Services \ NamingService \ NT_Naming_Service.exe
TCP 9999
Server
Client
HKEY_LOCAL_MACHINE \ SOFTWARE \ ACE \ TAO \ TaoNamingServiceOptions (32-bit registry)
UCMA Recorder Service (Application port)
[CE Install Directory] \ Services \ UCMARecorderService \ UCMARecorderService.exe
TCP 9100
Server
HKEY_LOCAL_MACHINE \ SOFTWARE \ Geomant Call Center Solutions \ GeoCampaign \ Lync_Recorder_ApplicationPort (64-bit registry)
UCMA Recorder Service (Recorder port)
TCP 9971
Server
HKEY_LOCAL_MACHINE \ SOFTWARE \ Geomant Call Center Solutions \ GeoCampaign \ Lync_Recorder_Port (64-bit registry)
LicenseServer
[CE Install Directory] \ Servers \ LicenseServer \ LicenseServer.exe
TCP 9900
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
DBConnectorServer
[CE Install Directory] \ Servers \ DBConnectorServer \ DBConnectorServer.exe
TCP 9901
Server
Client
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
AlarmServer
[CE Install Directory] \ Servers \ AlarmServer \ AlarmServerLoader.exe
TCP 9903
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
SDServer
[CE Install Directory] \ Servers \ SDServer\SDServer.exe
TCP 9904
Server
Client
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
DialerServer
[CE Install Directory] \ Servers \ DialerServer \ DialerServer.exe
TCP 9905
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
CampaignServer
[CE Install Directory] \ Servers \ CampaignServer \ CampaignServer.exe
TCP 9906
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
RuleServer
[CE Install Directory] \ Servers \ RuleServer \ RuleServer.exe
TCP 9907
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
TelephonyRecorderServer
[CE Install Directory] \ Servers \ TelephonyRecorderServer \ TelephonyRecorderServerLoader.exe
TCP 9908
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
TelephonyRecorder
(CMAPI)
[CE Install Directory] \ Servers \ TelephonyRecorderServer \ TelephonyRecorder.CMAPI \ TelephonyRecorderLoader.exe
no default ports
Server
[CE Web Admin GUI] > Recording > Channels > [recording channel] > Media Port (UDP)
[CE Web Admin GUI] > Recording > Channels > [recording channel] > Control Port (TCP)
TelephonyRecorder
(SIP)
[CE Install Directory] \ Servers \ TelephonyRecorderServer \ TelephonyRecorder.SIP \ TelephonyRecorderLoader.exe
no default ports
Server
[CE Web Admin GUI] > Recording > Channels > [recording channel] > Media Port (UDP)
[CE Web Admin GUI] > Recording > Channels > [recording channel] > Control Port (TCP)
TelephonyRecorder
(UCMA)
[CE Install Directory] \ Servers \ TelephonyRecorderServer \ TelephonyRecorder.UCMA \ TelephonyRecorderLoader.exe
no default ports
Server
-
IVRConnector
[CE Install Directory] \ Servers \ IVRConnectorServer \ IVRConnectorServer.exe
TCP 9909
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
IVRConnector
(webservices)
[CE Install Directory] \ Servers \ IVRConnectorServer \ IVRConnectorServer.WS.exe
TCP 9909
TCP 19970
Server
[CE Install Directory] \ Services \ ServerAgent \ ServerAgent.Config.xml
TelephonyConnectorServer
(TSAPI)
[CE Install Directory] \ Servers \ TelephonyConnectorServer.TSAPI \ TelephonyConnectorServer.exe
TCP 9910
Server
[ CE Install Directory ] \ Services \ ServerAgent \ ServerAgent.Config.xml
TelephonyConnectorServer
(UCMA)
[CE Install Directory] \ Servers \ TelephonyConnectorServer.UCMA \ TelephonyConnectorServer.exe
TCP 9910
Server
[ CE Install Directory ] \ Services \ ServerAgent \ ServerAgent.Config.xml
TelephonyConnectorServer
(UCMA Application port)
TCP 9000
Server
HKEY_LOCAL_MACHINE \ SOFTWARE \ Geomant Call Center Solutions \ GeoCampaign \ Lync_Connector_ApplicationPort (64-bit registry)
TelephonyServer
[CE Install Directory] \ Servers \ TelephonyServer \ TelephonyServer.exe
TCP 9911
Server
Client
[ CE Install Directory ] \ Services \ ServerAgent \ ServerAgent.Config.xml
REMOVED
SMSConnectorServer
[CE Install Directory] \ Servers \ SMSConnectorServer \
SMSConnectorServer.exe
TCP 9912
Server
[ CE Install Directory ] \ Services \ ServerAgent \
ServerAgent.Config.xml
REMOVED
SMSFlowServer
[CE Install Directory] \ Servers \ SMSFlowServer \
SMSFlowServer.exe
Server
[ CE Install Directory ] \ Services \ ServerAgent \
ServerAgent.Config.xml
AgentFactory
[CE Install Directory] \ Servers \ AgentFactory \ AgentFactoryLoader.exe
Server
[ CE Install Directory ] \ Services \ ServerAgent \ ServerAgent.Config.xml
REMOVED
SMSServer
[CE Install Directory] \ Servers \ SMSServer\SMSServer.exe
Server
[ CE Install Directory ] \ Services \ ServerAgent \
ServerAgent.Config.xml
EmailConnectorServer
[CE Install Directory] \ Servers \ EmailConnectorServer \ EmailConnectorServerLoader.exe
Server
[ CE Install Directory ] \ Services \ ServerAgent \ ServerAgent.Config.xml
EmailServer
[CE Install Directory] \ Servers \ EmailServer \ EmailServer.exe
Server
Client
[ CE Install Directory ] \ Services \ ServerAgent \ ServerAgent.Config.xml
ChatServer
[CE Install Directory] \ Servers \ ChatServer \ ChatServer.exe
Server
Client
[ CE Install Directory ] \ Services \ ServerAgent \ ServerAgent.Config.xml
Contact Manager Service
[CE Install Directory] \ Services \ ContactManager \ ContactManagerService.exe
no ports used
Server
no ports used
Email Router Service
[CE Install Directory] \ Services \ EmailRouterService \ EmailRouterNTService.exe
no ports used
Server
no ports used
REMOVED
SMS Delivery Service
[CE Install Directory] \ Services \ SMSDeliveryService \
SMSDeliveryService.exe
TCP 25
Server
[CE Install Directory] \ Services \ SMSDeliveryService \
gc.sms.gw.service.ini
Web Service (1)(2)
[CE Install Directory] \ Tomcat \ bin \ tomcat8.exe
TCP 8005
TCP 8009
TCP 8080
TCP 8443
Server
Client
[CE Install Directory] \ Tomcat \ conf \ server.xml
ServerManager
[CE Install Directory] \ Tools \ ServerManager \ ServerManager.exe
TCP 9997
Server
[CE Install Directory] \ Tools \ ServerManager \ ServerManager.Config.xml
(1)\ The\ StatisticsServer\ is\ a\ Tomcat\ application\ and\ selects\ TCP\ ports\ in\ a\ dynamic\ fashion.
(2)\ AgentObjects\ (a\ 1:1\ object\ running\ for\ SOAP\ clients)\ is\ a\ Tomcat\ application\ and\ selects\ TCP\ ports\ in\ a\ dynamic\ fashion.
Operator PC Firewall Rules
| Component | File Path | Ports | Source | Configuration file |
|---|---|---|---|---|
| AgentClientApp | [CE Install Directory] \ Servers \ AgentClientApp \ AgentClientApp.exe | TCP 19960 | Server | [CE Install Directory] \ Servers \ AgentClientApp \ AgentClientApp.config.xml |
| AgentClientApp.Net | [CE Install Directory] \ Servers \ AgentClientApp.Net \ AgentClientApp.exe | TCP 19960 | Server | [CE Install Directory] \ Servers \ AgentClientApp.Net \ AgentClientApp.config.xml |