| Success |
The callback has successfully connected customer and agent |
| Agent rescheduled |
Agent pressed DTMF key 3 to reschedule the callback e.g. reached voicemail of customer |
| Queue Busy |
The contact centre number returned busy tone |
| Queue No Answer |
The contact centre number did not answer the call after ringing |
| Queue No Ringback |
The contact centre number did not ring |
| User Busy |
The customer number returned busy tone |
| User No Answer |
The customer number did not answer the call after ringing |
| User No Ringback |
The customer number did not ring |
| User Operator Intercept |
The customer number did not deliver due to network operator rejection |
| Agent disconnect during user dial |
The agent hung up the call while the customer call was ringing |
| Call Not Accepted |
The agent did not accept the callback. |
| Rescheduled |
The callback has been rescheduled as per rescheduled rules |