Organizational Hierarchy

Buzzeasy attempts to adapt to generic corporate responsibility levels in order to segment business operations for our customers. It provides the following special resources for this.

Companies

A company resource refers to a customer consuming the Buzzeasy services. Companies are the top node in the hierarchy.

Note

Company resources are created by Geomant at the time we provision our services for our customers.

Departments

A department is a business section of a particular company, and usually deal with a specific area of activity. It allows the customer (company) to divide and separate their units into departments. Such sections are Sales, Accounting or Customer Service, for example.

A portal user with the proper permissions can create and/or edit any number of departments under the company they belong to.

Deletion of a department entry however would ruin the integrity of historical reporting data, therefore it is not allowed.

Tip

Portal user accounts can be defined on department level in a future update.

Creating a New Department

1. Navigate to Organisation → Departments.

2. Click on the +New Department button in order to create a new department entry.

3. Specify the Name of the department that will receive the calls, and the Company it belongs to. (Automatically filled.)

4. Click Submit to save the new item.

Editing a Department

1. Navigate to Organisation → Departments.

2. Click the Edit button in the list to modify an existing item.