How to read the wallboard?
Here are the list of available response codes within the wallboard along with definition;
Code | Definition |
---|---|
Agent Rescheduled | Agent has pressed 3 on the keypad to reschedule the callback |
Queue Busy | The queue is busy |
Queue No Answer | The queue did not answer the call |
Queue No Ringback | The queue did not provide any ringback |
User Busy | The customer is busy |
User No Answer | The customer did not answer the callback |
User Operator Intercept | The customers phone carrier blocked the call (unavailable) |
Agent Disconnect During User Dial | The agent disconnected during the user dial |
System Error: Agent | Contact Buzzeasy Support |
System Error: User | Contact Buzzeasy Support |
Call Not Accepted | The call did not get accepted by an agent after the we connected to the queue |
Rescheduled | The callback has been rescheduled |