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    How to read the wallboard?

    Here are the list of available response codes within the wallboard along with definition;

    Code Definition
    Agent Rescheduled Agent has pressed 3 on the keypad to reschedule the callback
    Queue Busy The queue is busy
    Queue No Answer The queue did not answer the call
    Queue No Ringback The queue did not provide any ringback
    User Busy The customer is busy
    User No Answer The customer did not answer the callback
    User Operator Intercept The customers phone carrier blocked the call (unavailable)
    Agent Disconnect During User Dial The agent disconnected during the user dial
    System Error: Agent Contact Buzzeasy Support
    System Error: User Contact Buzzeasy Support
    Call Not Accepted The call did not get accepted by an agent after the we connected to the queue
    Rescheduled The callback has been rescheduled
    Sorry, your browser does not support inline SVG. article updatedarticle updated6/23/2020 9:06:53 AM (UTC)6/23/2020 9:06:53 AM (UTC)
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