How to read the wallboard?
Here are the list of available response codes within the wallboard along with definition;
| Code | Definition |
|---|---|
| Agent Rescheduled | Agent has pressed 3 on the keypad to reschedule the callback |
| Queue Busy | The queue is busy |
| Queue No Answer | The queue did not answer the call |
| Queue No Ringback | The queue did not provide any ringback |
| User Busy | The customer is busy |
| User No Answer | The customer did not answer the callback |
| User Operator Intercept | The customers phone carrier blocked the call (unavailable) |
| Agent Disconnect During User Dial | The agent disconnected during the user dial |
| System Error: Agent | Contact Buzzeasy Support |
| System Error: User | Contact Buzzeasy Support |
| Call Not Accepted | The call did not get accepted by an agent after the we connected to the queue |
| Rescheduled | The callback has been rescheduled |